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Find answers to common questions about our products, services, and policies.
Product Information
LOURICH PROFESSIONAL combines Italian formulation expertise with salon-grade ingredients to deliver professional results. Our products are developed with stylists and tested to ensure visible, lasting results. We use only premium ingredients and avoid harsh chemicals.
Yes, we offer a comprehensive range designed for all hair types and concerns. From fine to thick, straight to curly, dry to oily – we have specialized formulations for every need. Each product line is developed to address specific hair concerns while being gentle enough for regular use.
Each product comes with detailed usage instructions on the packaging. For optimal results, we recommend using products from the same range together, as they’re formulated to work synergistically. Start with clean hair, apply products as directed, and be consistent with your hair care routine.
Absolutely. All our products undergo rigorous safety testing and quality control. We use premium Italian formulations free from harsh chemicals, sulfates, and parabens. Our ingredients are carefully selected to be effective yet gentle on your hair and scalp.
Yes, many of our products are specifically designed for color-treated hair. Our Color Protect range helps maintain vibrancy and prevents fading while nourishing your hair. Look for products labeled ‘Color Safe’ for the best results with colored hair.
Policy Information
Yes, we ship internationally to select countries. International shipping typically takes 7-14 business days. Shipping charges are calculated at checkout based on your location. Please note that customs duties and taxes may apply depending on your country’s regulations.
We accept returns within 7 days of delivery for unused and sealed products in their original packaging. Opened products, promotional items, and sale items cannot be returned. To initiate a return, please contact our customer service team with your order details.
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your shipment’s progress. For any concerns about your delivery, please contact our customer support team.