Refund and Returns Policy

Overview

At Lourich Professional, we prioritize your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure a seamless experience.

Conditions for Returns

  1. Products must be returned within 30 days of the purchase date.
  2. Items must be in their original condition, unopened, and with all packaging intact.
  3. Returns will only be accepted for products purchased directly from Lourich Professional.

How to Initiate a Return

  1. Contact our customer service team at [your contact email/phone number] to initiate the return process.
  2. Clearly state the reason for the return and provide your order number for faster processing.

Refund Process

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  2. If the return meets the conditions outlined in our policy, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

If you received a damaged or defective product, please contact us immediately. We will arrange for a prompt replacement.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, except in the case of damaged or defective items.

We appreciate your trust in Lourich Professional, and our team is dedicated to ensuring that your experience with our products meets your expectations. If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us. Your satisfaction is our priority.

Need help?

Contact us for questions related to refunds and returns.